Resume

 

TOP CORE COMPETENCIES

Behavior Design
Strategic Planning
Market Research

Product Marketing & Management
Scrum & Kanban Methodologies
Pragmatic Marketing Framework

Business Development
Team Leadership
SaaS

WORK HISTORY

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Franklin American Mortgage Co. (Citizens Financial Group) |Franklin, TN  |  2018 - Present
Product Manager

Franklin American Mortgage Company is one of the most successful mortgage companies in the US and began in Franklin TN. As of August 1, 2018 Franklin American Mortgage Co. was purchased by Citizens Financial Group putting Citizens Financial Group in the top 15 largest US banking institutions.

  • Responsible for product management strategies.
  • Coaching in software development (Agile coach).
  • Customer research and market problem definition
 

Kroll | Nashville, TN  |  2017 - 2018
Product Manager for the Identity Theft and Breach Notification Division

Kroll is the industry leader in identity monitoring and fraud detection (according to Forrester Research).

  • Facilitated short term and long term divisional strategic planning sessions with key stakeholders from multiple divisions.
  • I implemented best practices for a division new to Scrum and Agile methodologies.
  • I organize effective Product Management processes to streamline communications between operations, development teams and business leaders
  • I manage multiple backlogs and relationships with the division's largest clients.
  • I manage priorities and expectations with a variety of vendors and clients to provide consistent and reliable products and services.
 
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Ramsey Solutions, LLC |  Brentwood, TN  |  2004 - 2017

Dave Ramsey is a New York Times best-selling author and a leading national radio show host. His company has grown from 50 team members to over 525 during my tenure. The company is expanding it’s presence through additional personalities like Chris Hogan and Rachel Cruze, I have served in many important roles that contributed to the success and culture of the organization in addition to serving my own P&L team.

  • I’ve been trained in Dave Ramsey’s Entreleadership course and have provided consultation to many small business owners and attendees.
  • I’ve become a certified Dave Ramsey Financial Coach and provide financial guidance free to the community.
  • I am the company’s most senior product manager and I mentor the other product managers and product owners throughout the company.
  • I provide consultation to other P&L’s on digital strategies, market research, persona development and hiring.
  • I organize multiple sporting events in association with HR as a company sports ambassador to promote good health and team unity.
 
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Product Manager for EveryDollar.com | 2014 - 2017

An online budget application that shipped March 23, 2015 and is available via web browser, iPhone, and Android. It’s a freemium based, SaaS model with over 1.5 million users and became a multi-million dollar revenue generator in year one.

  • I provided the qualitative and quantitative research to inform the business strategy, design, and development of EveryDollar.
  • I led the initial prototype project with a team of designers and developers to validate the product in the market-place prior to launch.
  • Through in-depth competitor analysis, customer interviews, and surveys, my market research informs writing user stories and acceptance criteria and prioritizing that work on the product backlog.
  • I direct four product teams simultaneously along with managing relationships with key enterprise matrix teams. These teams are made up of UI/UX designers, front-end developers, platform developers, and key representatives from, quality assurance, marketing, and support.
  • For each team, I organize and run daily stand-ups, planning and backlog refinements, product reviews and team retrospectives.
  • I provide regular training to the support, sales, and marketing teams on new product updates.
  • I initiate both user testing and user acceptance testing.
  • I work closely with leadership and stakeholders to formulate the product roadmap, strategy, and vision.
  • I monitor and evaluate key areas of the P&L as it’s impacted by the product’s KPIs.
  • I lead the tech support team and have 12 direct reports and work with over 30 matrix team members.
 

Product Manager for MyTotalMoneyMakeover.com | 2004 - 2016

A Dave Ramsey fan site that included an online community, budget application, podcasts, and more. This product is a premium SaaS model that launched in 2002 and is the predecessor to EveryDollar and will be sunsetting in November of 2016. This product also became a multi-million dollar product and proved to be one of the most profitable products in company history and was the catalyst for helping 15 other P&Ls throughout the company expand into the digital space. I served this team in the following roles: Email Marketer, Content Writer, Marketing Coordinator, Project Manager, UX Designer, Product Manager.

 
I hired scores of people during my tenure at Ramsey Solutions (2000-2013). Ben was THE best hire I ever made. He is a total pro and one of the most sincere and diligent persons I’ve ever known. Trustworthy is his middle name.
— Kraig McNutt (Former VP)
 

Hohenwald Church of Christ | Hohenwald, TN | 1999 - 2004

Following college, I was a small town minister. It was during this time I became the editor of Teenage Christian Magazine and learned HTML and CSS as I began to transition the company online in addition to its print issues. This was just prior to the “Web 2.0” era and when I began to set a new course for my profession.

 

EDUCATION

Lipscomb University
Nashville, TN | 1995 - 1999

Bachelor of Arts in Biblical Studies

Ben is a problem-solver who can take on any task, whether he has previous knowledge on the subject or not. He’s a quick learner who has vision to see possibilities other people can’t
— Tim Smith (Director of Marketing Research)
 

CERTIFICATIONS

Tiny Habits Coach

Tiny Habits Academy | March 2017

Behavior Design Boot Camp

Fogg Behavior Academy | September 2016

Introduction to Kanban

Lean Kanban University | August 2015

Agile Estimating and Planning

Mountain Goat Software | May 2013

Certified Scrum Product Owner

Braintrust Consulting Group | May 2012

Certified Pragmatic Marketing, Practical Product Management

Pragmatic Marketing | February 2011

Dave Ramsey Financial Coach

The Lampo Group, Inc. | April 2007